top of page

Privacy Policy
D Cleaning Solutions Ltd

This Privacy Policy explains how D Cleaning Solutions Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our services or visit our website.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

D Cleaning Solutions Ltd
Registered in England & Wales (Company No: 15985996)
Registered Office: 10 Hazel Court, Chard, Somerset, TA20 1GG
Email: darling@dclean.co.uk

We are the data controller responsible for your personal data.

​

2. Information We Collect

We may collect and process the following data:

Personal Data:

  • Name

  • Address

  • Email address

  • Telephone number

  • Access details (e.g. key arrangements, alarm instructions where provided)

Technical Data:

  • IP address

  • Browser type and device information

  • Website usage data (via cookies or analytics tools)

 

3. How We Use Your Information

We use your data to:

  • Provide and manage our cleaning services

  • Communicate with you regarding bookings, enquiries, and service updates

  • Process invoices and maintain financial records

  • Improve our website and customer experience

  • Send occasional service updates or offers (you may opt out at any time)

 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual obligation – to provide the services you have requested

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to comply with tax and accounting requirements

  • Consent – for marketing communications where applicable

 

5. Data Sharing

We do not sell or rent your personal data.

We may share your data with trusted third parties where necessary, including:

  • Accounting and invoicing providers (e.g. QuickBooks)

  • Communication and scheduling platforms (e.g. Connecteam, Google Workspace)

  • Professional advisors (e.g. accountants)

All third parties are required to process your data securely and in accordance with data protection laws.

 

6. Data Retention

We retain personal data only for as long as necessary.

  • Financial and transactional data is typically retained for 6 years to comply with HMRC requirements

  • Other personal data is retained only as long as required to deliver services or maintain records

 

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

You may exercise these rights by contacting us at darling@dclean.co.uk

 

9. Marketing & Media

You may opt out of marketing communications at any time.

From time to time, we may take photos for marketing purposes.
No identifiable personal information will be used without your explicit consent.

 

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.
You can control cookie settings through your browser preferences.

 

11. ICO Registration

D Cleaning Solutions Ltd is registered with the Information Commissioner’s Office (ICO) for data protection purposes.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be published on this page.

 

13. Contact

If you have any questions about this Privacy Policy or your data, please contact:

darling@dclean.co.uk

Effective Date: 6 April 2026

bottom of page